Genesys®, a global leader in cloud customer experience and contact centre solutions, has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

2021-03-16 · Upon close, Bold360 will join the Genesys Digital and AI business unit led by Barry O'Sullivan, Genesys executive vice president and general manager.The acquisition is expected to build on the company's momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal year 2021.

2021-03-16 · Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service 2021-03-16 · The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients. Terms of the deal were not disclosed, but Genesys said it will be the second-largest purchase for the company, behind its $1.4 billion deal to buy Interactive Intelligence in 2016. Bold360 is a customer engagement and AI software that's the industry’s most tightly integrated live agent & chatbot solution. Learn more and request a demo! Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital Bold360 is Genesys’ second-largest acquisition in its history.

Bold360 genesys

Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed 2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. 2021-03-18 · The acquisition of Bold360 comes with around 100 technology employees, so time will tell whether the focus was changed from hiring to acquiring, or whether Genesys Digital is literally doubling down on AI development. Bottom Line. The acquisition of Bold360 seems completely aligned with the goals of the new Genesys Digital business unit. 2021-03-16 · Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

2021-04-15 · SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered

Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37 Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

Genesys Announces Intent to Acquire Bold360 from LogMeIn. The combination is set to advance its Experience as a Service vision and reimagine today's

The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered by Craig Kennedy On Tuesday March 16th Genesys, a leader in intelligent contact center (ICC), announced its intent to acquire Bold360, a leading player in the rapidly growing conversational AI market, from LogMeIn for an undisclosed sum. This blog reviews the deal and the rationale behind it.

Unlock your CX potential 0:37 Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. By uniting Bold360's complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service(SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience.
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Use our pre-built integrations, Bold360 is an intelligent customer engagement solution that provides businesses with Genesys Announces Intent to Acquire Bold360 from LogMeIn.

Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service vision.
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Bold360 is Genesys’ second-largest acquisition in its history. It appears that Genesys is making a serious commitment to the Digital market. In addition, Genesys has been very big on workforce management and workforce engagement in the last 24 months, and appears to be betting on digital engagement to become a core component of the overall customer experience platform.

Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool. Workforce optimization technologies to manage agent staffing, monitor the quality of service that they deliver, and coach them.

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With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences.

Genesys®, a global leader in cloud customer experience and contact centre solutions, has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. 2021-03-16 · Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service 2021-03-16 · The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients. Terms of the deal were not disclosed, but Genesys said it will be the second-largest purchase for the company, behind its $1.4 billion deal to buy Interactive Intelligence in 2016. Bold360 is a customer engagement and AI software that's the industry’s most tightly integrated live agent & chatbot solution.